How to get help with EPESI CRM. Other technical solutions.

Premium Technical Support

Paid options of support for every user who needs advanced help in configuration or customization of EPESI CRM.


Subscribers of Premium Technical Support will receive help from EPESI Team consisting of experienced network engineers and EPESI developers via any of the following tools:

Support

  • communication via: e-mail, telephone, Skype;
  • remote computer access via: SSH, FTP, Remote Desktop (RDP), LogMeIn, TeamViewer;
  • other means as needed.
  • You can choose between two types of premium support:

    1. With Fixed Fee
    2. Based on Credits

    If you are interested in any of these two kinds or if you are interested in Enterprise Premium option of EPESI CRM, please Contact us.

    Note: all types of premium support are prepaid options.


    1. Fixed Fee

    This option is suggested for enterprises and organizations that need complex implementations of EPESI CRM after detailed analysis of customer’s business processes.

    The total price of service (fixed fee) depends on the scope of work and can be given only after submitting detailed requirements from each customer. Each time the scope of work and total price is being approved by customer.

    2. Credits

    This option is recommended for frequent support or solving small IT problems in every company.

    The basic rate of payment is 120 USD per hour of effective work.
    The more hours you buy the higher discount you will get.
      Support packages (hours)  Cost of package     Cost per hour     Discount   
    1h
    5h
    10h
    25h
    50h
    100h
    $120
    $550
    $1,050
    $2,500
    $4,750
    $9,000
    $120
    $110
    $105
    $100
    $95
    $90
    0.00%
    8.33%
    12.50%
    16.67%
    20.83%
    25.00%

    We accept payments with credit card (by PayPal), wire transfers (in USD, EUR, PLN) or Bitcoins (preferred and fastest way). Contact us for details.


    Comparison of support scope

    Free Support Premium Support
    • Forum
    • User Manual
    • Framework Documentation
    • Included in Free Support
    • Direct comunication (phone, Skype, e-mail)
    • Remote access to your computers and servers
      (FTP, Remote Desktop, LogMeIn, TeamViewer etc.)
    • Dedicated trainings and seminars for users
    • EPESI cloud - dedicated hosting for EPESI
      (with free 30 days trial)
    • Complete implementation and setup of EPESI
    • Data migration from other CRM systems to EPESI
    • Backup and Disaster Recovery
    • Detailed analysis and optimization of your business processes
    • Installation and modification of other software
    • Ongoing support and maintenance
    This support is always for free This support is priced on case by case basis.

    I have bought Premium Support package. What’s next?

    Click here to learn more what will be your next steps, what have to be prepared on your side and what we expect from you. This will help us to give you our best and the most efficient solution.


    Quick links:
    | Trial version | EPESI cloud | EPESI cloud Manual | EPESI cloud FAQ |
    | Forum | User Manual | Framework Documentation |


    Use EPESI with Premium Technical Support!